Office: (843) 574-9828

Tenant FAQ

Have a new email address?
Update your email address yourself with just a few clicks from within the tenant portal! From the main page, you can log-in, click on the "Settings" link (right above the "Set Up Auto Pay" button). There you can easily update your email address to ensure you receive all your emails.

Having trouble? Follow these steps:

System Requirements:
- Use Internet Explorer or Mozilla and make sure the latest updates are installed.

Password Issues:
- Add to your approved contacts in your e-mail program.
- Check your spam, junk, trash, etc folders if the reminder email isn't in your inbox.

General problems:
- Reload the page. Delete your internet cache, temporary internet files, and all cookies. (Do this thru your browser's Preferences or Tools menu.)

If you continue to have problems, please contact

How can I find out more information about the services?

You may call 843-574-9828 or e-mail our office anytime. We will be glad to have a property manager meet with you to discuss exactly what we can do for you.

How do I access my account?
Your account is tied to the email address we have on file. After you move-in you will receive a tenant Portal Activation email. Please make sure we have your current email address on file.

Want to give online access to more than one person at the property?
Email with names and email addresses. Only persons listed on the lease can have access. You must request this service in writing - even if you provided more than one email address on your application.

What can I do with my online account?

Check your balance: You can login to your tenant Portal anytime to find out what your balance is. Rent is not posted to the account until the first day of the month. 

Pay your Rent: You can login to your tenant Portal anytime to pay rent and any other fees that are due. NOTE: Security Deposit payments cannot be made thru the online payment system.

Lowcountry Property Management & Sales, LLC

7301 Rivers Ave Ste 241
N Charleston, SC 29406
843-574-9828 Main
843-790-8131 Maintenance
843-574-9828 Fax

Copyright © Lowcountry Property Management & Sales, LLC. All Rights Reserved.
Property Management Website powered by | Sitemap